Blocking and search
Block spam, find old answers, pick the pages.
Stop a visitor from chatting without touching your analytics, search every message you've exchanged, and decide which pages show the chat at all.
14-day free trial · No card required · From $9/month
Block a visitor.
Choose Block in a conversation's menu. The chat bubble disappears for that visitor and anything they try to send is refused. They aren't told, and their visits are still counted.
- Blocked conversations move to their own Blocked tab and leave the unread count
- The conversation's log records who blocked them
- Unblock from the same menu to let them chat again
A block follows the visitor as the tracking script knows them, so someone on a new browser or device, or who cleared their cookies, can write again. To keep an IP address out of the chat and the analytics, exclude it.
Search every conversation.
- The Inbox's search box matches visitors' names, emails and last messages and, from two characters, the text of every message, yours and theirs
- Message results show the words around the match; click one to open the conversation at that message
- On All websites, it searches every website with chat on
- Inside a conversation, the magnifier finds words in it, with ↑ and ↓, or Enter and Shift+Enter, to step through the matches
Keep the chat off some pages.
In Settings → Chat → Pages, one rule per line:
- Show only on
- Pages where the chat appears; empty means everywhere.
- Never on
- Pages or domains to leave out, such as
/checkout/*, orapp.yourdomain.comfor a whole subdomain. - Wildcards
*matches anything, so/docs/*covers every docs page.- While away
- With automatic or hand-set availability, the chat can also hide itself until someone is back.
How it works, in detail.
The docs page “Chat with your website visitors” goes through it step by step.
Limits worth knowing
- Message search shows up to 50 messages, newest first, and doesn't search internal notes or messages you deleted
- Search terms are 2 to 100 characters
- Search inside a conversation covers its latest 200 messages
- Each page list holds up to 500 characters
Questions, answered.
What does blocking a visitor do?
Can I unblock someone?
Does search include my own messages?
How do I hide the chat on checkout?
/checkout/* to Never on in Settings → Chat → Pages. The bubble stays off every page under it.Can I show the chat only on some pages?
/pricing, and the bubble appears there and nowhere else. More on live chat.More features
- Live chatTalk to visitors with their source, pages and journey beside the chat.Open
- One inboxEvery website's conversations in one place, with open, unread, resolved and starred views.Open
- Who is askingThe visitor's source, location, device and pages, beside the conversation.Open
- Quick repliesSaved answers on a /shortcut, dropped in as you type.Open
- Replies by emailA visitor who has left gets your answer by email, with a link back.Open
- Page alertsA chat message that goes out by itself when someone opens a page you chose.Open
- Replies, reactions and filesQuote a message, react with an emoji, and send files with link previews.Open
- Notes, bookmarks and assignmentPrivate notes, bookmarks with tags, and an owner for each conversation.Open
- Alert soundsA sound for a new message, a goal or a sale while the dashboard is open.Open
See it on your own website.
Every feature is on every plan, with a free trial and no card.
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