SuprAnalytics

Session recordings

Watch how people actually use your pages.

A recording plays a visit back: the pages someone saw, where they moved the mouse, what they clicked and how far they scrolled. Recordings are on from the start, and what people type is always hidden.

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14-day free trial · No card required · From $9/month

Find the visits worth watching.

The Recordings page lists the period's recordings, newest first: the visitor (their face, and their name or email once you identify them), their country, device and browser, when, the page they started on, their tags, the length and the number of clicks.

  • Narrow the list to recordings that visited a page, lasted at least 10 seconds, 30 seconds, 1 minute or 5 minutes, have a tag, or came from desktop, tablet or mobile
  • A visitor's profile has a Recordings button for theirs
  • The player skips idle time and plays at 1, 2, 4 or 8 times the speed
  • Beside it, the visit's details (when, browser, operating system and window size, where they were and came from) and its pages, goals, outbound clicks and tagged moments: click one to jump there

Tagged for you, grouped to show patterns.

Problems tagged
Rage clicks, dead clicks, JavaScript errors, slow pages (over 3 seconds), long idle stretches and forms left unsent are tagged as they happen, and marked on the player's progress bar.
Outcomes tagged
The goals a visit completed, and whether it paid, show on its recording too.
Your own tags
Add tags of your own, each in one of eight colours, and filter or group by them.
Group the list
By entry or last page (with a thumbnail of the page), visitor, country, device, source, campaign, time of day, length, tag and more, with each group's average length and problems.

What visitors type is never read: a form left unsent only notes that something was typed. An error keeps its message's first 200 characters and the script's file name, never the stack.

Private by default.

Typed text hidden
Everything typed into a form, passwords included, is replaced with asterisks in the browser, before anything is sent.
All text, if you need it
Set Hide text to All text for pages that can show personal details.
Leave things out
Add supr-mask to hide an element's text or supr-block to leave it out, or list up to 20 CSS selectors that are never captured.
Pages never recorded
Up to 50 paths, with * as a wildcard, like /account/*.

Canvases, embedded frames from other websites and scripts are never recorded, and images aren't copied: they load from your website when you watch. Nothing is recorded for bots, for excluded visits or in attack mode.

How many, and for how long.

Unlimited
No monthly limit on how many visits are recorded, on every plan, across all the websites you own. See pricing.
Choose the share
Record every visit, or 50, 25, 10, 5 or 1% of them. Each visit is recorded from its first page to its last, or not at all.
Kept 60 days
Then removed automatically, on every plan. One recording is up to 2 hours long.
Not events
Recordings don't count toward your monthly events, and neither do heatmaps.

Set it up.

  1. Nothing to set up

    Recordings are on for every website and the script loads the recorder by itself. Switch them off in a website's Settings → Recordings.

  2. Choose what to record

    Pick the share of visits, what text to hide, and any elements or pages to leave out.

  3. Watch

    Recordings start with the next visits. Open Recordings in the website's sidebar.

How it works, in detail.

The docs page “Watch session recordings” goes through it step by step.

How it works

Limits worth knowing

  • On for every website until you switch them off
  • Kept for 60 days on every plan
  • Tags point at errors and slow pages in recordings; they aren't error tracking or performance monitoring
  • Not on public dashboards or in the All websites view
  • Browsers too old to compress what they send aren't recorded

Questions, answered.

What do session recordings hide?

Everything typed into forms, always, before it leaves the browser. You can also hide all text, mask or block elements, and list pages that are never recorded.

How many recordings do I get?

As many as your visitors make: recordings are unlimited on every plan. To record fewer, lower the share of visits recorded in Settings → Recordings.

How long are recordings kept?

60 days on every plan, then they're removed automatically. You can delete one sooner from the player; the visit stays in your analytics.

Do I need to change my tracking snippet?

No. Turn recordings on in Settings and the script loads the recorder by itself on the next visits.

Should I tell my visitors?

Yes. Say in your privacy policy that visits may be recorded.

More features

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See it on your own website.

Every feature is on every plan, with a free trial and no card.

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