One inbox
Every website's chats in one list.
The Inbox holds the conversations from each website's chat bubble. Open it on one website, or on All websites to answer them all from one list, each row marked with its website.
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Views that keep the list short.
The Inbox opens on Open. Resolve a conversation when it's done and it leaves that view; the visitor's next message brings it back.
- Open
- Conversations nobody has resolved yet.
- Unread
- Open conversations with messages nobody has read, or that you marked unread to come back to.
- Resolved
- Everything that's done, to look back on.
- Starred
- The conversations you starred from their menu.
- Blocked
- Visitors you blocked, kept out of every other view. The tab appears once someone is blocked.
- All
- Every conversation except blocked visitors'.
What needs you comes first.
- Pinned conversations stay at the top, then unread ones, then the newest
- A conversation where the visitor wrote last is marked as waiting, with how long ago they wrote
- Above the list: open conversations, how many are waiting on you and since when, how many of these visitors are on the website now, and how many are resolved
- Each row shows whether the visitor is online, their last message and how many messages are unread
- Each conversation keeps a log: when it started, the first reply and how long it took, and every time it was resolved or reopened
Sorted your way, and heard from anywhere.
Every conversation has a menu (its arrow, or a right-click) to resolve it, pin it, star it, mark it unread or mute it for 8 hours, a week or for good. Pins, stars, unread marks and mutes are yours alone: nobody else's Inbox changes. Wherever you are in the dashboard, the number of unread messages is on the sidebar's Chat link and in the browser tab's title, and outside the Inbox a new message pops up with a Reply button.
A muted conversation makes no pop-ups or sounds and stays out of the unread count until the mute ends.
Set it up.
Turn on live chat
In each website's Settings → Chat. The bubble appears on its pages with no extra code.
Open the Inbox
For one website, or on All websites for every website with chat on.
Work through Open
Reply, then resolve. A new message from the visitor reopens the conversation.
How it works, in detail.
The docs page “Chat with your website visitors” goes through it step by step.
Limits worth knowing
- The list loads each website's 100 most recent conversations, plus any you pinned; message search reaches the older ones
- Quick replies, page alerts and saved messages are each website's own, so they're managed from that website's Inbox, not from All websites
- Only the website's owner can delete a conversation, and it can't be undone
Questions, answered.
Can I answer chats from several websites in one place?
What happens when I resolve a conversation?
Do pins and mutes affect the rest of my team?
How do I know a new message arrived when I'm not on the Inbox?
Is there a limit on conversations?
More features
- Live chatTalk to visitors with their source, pages and journey beside the chat.Open
- Who is askingThe visitor's source, location, device and pages, beside the conversation.Open
- Quick repliesSaved answers on a /shortcut, dropped in as you type.Open
- Replies by emailA visitor who has left gets your answer by email, with a link back.Open
- Page alertsA chat message that goes out by itself when someone opens a page you chose.Open
- Replies, reactions and filesQuote a message, react with an emoji, and send files with link previews.Open
- Notes, bookmarks and assignmentPrivate notes, bookmarks with tags, and an owner for each conversation.Open
- Blocking and searchBlock a visitor, search every conversation, and keep the widget off chosen pages.Open
- Alert soundsA sound for a new message, a goal or a sale while the dashboard is open.Open
See it on your own website.
Every feature is on every plan, with a free trial and no card.
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