Replies, reactions and files
Chat the way people already chat.
Answer a particular message, react with an emoji, and send pictures, videos and documents, from the Inbox and from the chat bubble alike.
14-day free trial · No card required · From $9/month
Reply and react.
Hover a message (tap it on a phone) and choose Reply: the answer goes out with that message quoted above it. In the Inbox, clicking a quote jumps to the original. Both sides can reply and react.
- Six quick reactions (👍 ❤️ 😂 😮 😢 🙏) on both sides, and any emoji from the picker in the Inbox
- One reaction per person on a message: the same emoji again takes it back, another replaces it
- The Inbox shows who reacted with what
- A reaction doesn't count as an unread message
Send files.
- Up to 10 per message
- Each up to 4 MB, from either side.
- Pictures and videos in the chat
- Images and MP4 or WebM videos show in the conversation. In the Inbox they open full screen, with the conversation's other pictures and videos to browse.
- Other files as links
- Shown by name, to open. The chat bubble's file picker offers pictures, videos, PDFs, text and CSV files, Office documents and ZIP archives.
- Paste or drop
- Paste a screenshot, or drop files on the reply box or the chat window, to attach them.
- Link previews
- The first web address in a message you send becomes a card with the page's title, description and picture. Remove the card to send the link without it.
Change what you sent.
Edit the text of a message you sent: the visitor sees the new text marked edited, and the Inbox keeps the earlier versions. Delete a message, or one file in it: the visitor no longer sees it and isn't told, while the Inbox keeps it, marked as deleted.
How it works, in detail.
The docs page “Chat with your website visitors” goes through it step by step.
Limits worth knowing
- Only your team's messages can be edited or deleted, and only they get link previews
- Conversations, messages and files are kept while your account exists, until you delete them
Questions, answered.
How many files can I send in a chat message?
Which files can visitors send?
Can visitors react to my messages?
Can I edit a message after sending it?
Where are chat files kept?
More features
- Live chatTalk to visitors with their source, pages and journey beside the chat.Open
- One inboxEvery website's conversations in one place, with open, unread, resolved and starred views.Open
- Who is askingThe visitor's source, location, device and pages, beside the conversation.Open
- Quick repliesSaved answers on a /shortcut, dropped in as you type.Open
- Replies by emailA visitor who has left gets your answer by email, with a link back.Open
- Page alertsA chat message that goes out by itself when someone opens a page you chose.Open
- Notes, bookmarks and assignmentPrivate notes, bookmarks with tags, and an owner for each conversation.Open
- Blocking and searchBlock a visitor, search every conversation, and keep the widget off chosen pages.Open
- Alert soundsA sound for a new message, a goal or a sale while the dashboard is open.Open
See it on your own website.
Every feature is on every plan, with a free trial and no card.
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