Quick replies
Answer the usual questions in a few keystrokes.
Save the answers you give again and again under a /shortcut. Type it in the reply box and the answer drops in, with the visitor's name already filled in.
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What a quick reply is.
- A /shortcut
- Up to 30 lowercase letters, digits, hyphens or underscores, such as
/pricing, used once on the website. - A title
- Shown beside the shortcut, so you can find the reply by name too.
- The answer
- Up to 2,000 characters, the same as any message.
Placeholders fill themselves in.
- `{{ name }}`
- The visitor's name, or "there" when you don't know it.
- `{{ email }}`
- Their email, when they've left one.
- `{{ site }}`
- Your website's name.
- `{{ me }}`
- Your own name, as you're signed in.
A placeholder with nothing to fill it, such as {{ email }} for a visitor without one, stays as written, so read the answer before you send it.
Insert one without leaving the keyboard.
- Type
/in an empty reply box: the list opens and narrows as you type, by shortcut or title - ↑ and ↓ choose, Enter inserts, Esc closes
- Or click the lightning button beside the reply box to pick from all of them
- The answer replaces what's in the box, and you can change it before you send
Set it up.
Open quick replies
From the lightning button in the Inbox, or in Settings → Chat.
Add one
Click New quick reply, then give it a shortcut, a title and the answer.
Use it
In any conversation on that website, type
/and the shortcut, then Enter.
How it works, in detail.
The docs page “Chat with your website visitors” goes through it step by step.
Limits worth knowing
- Up to 200 quick replies per website, and each website has its own
- A shortcut works in an empty reply box, not in the middle of a sentence
- Quick replies are for answering in the Inbox; to message visitors automatically when they open a page, use page alerts
Questions, answered.
How do I use a quick reply?
/ followed by the shortcut, such as /pricing, and press Enter. Or click the lightning button and pick one.Which placeholders can I use?
{{ name }}, {{ email }}, {{ site }} and {{ me }}: the visitor's name and email, your website's name and your own name.What if the visitor's name isn't known?
{{ name }} becomes "there", so "Hi {{ name }}" reads "Hi there".Can I change the answer after inserting it?
Does everyone on the website get the same quick replies?
More features
- Live chatTalk to visitors with their source, pages and journey beside the chat.Open
- One inboxEvery website's conversations in one place, with open, unread, resolved and starred views.Open
- Who is askingThe visitor's source, location, device and pages, beside the conversation.Open
- Replies by emailA visitor who has left gets your answer by email, with a link back.Open
- Page alertsA chat message that goes out by itself when someone opens a page you chose.Open
- Replies, reactions and filesQuote a message, react with an emoji, and send files with link previews.Open
- Notes, bookmarks and assignmentPrivate notes, bookmarks with tags, and an owner for each conversation.Open
- Blocking and searchBlock a visitor, search every conversation, and keep the widget off chosen pages.Open
- Alert soundsA sound for a new message, a goal or a sale while the dashboard is open.Open
See it on your own website.
Every feature is on every plan, with a free trial and no card.
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