Page alerts
Say hello on the page where it matters.
A page alert tells you when a visitor opens a page you chose, such as pricing, and can send them a message of yours at that moment, once, whether or not you're at the dashboard.
14-day free trial · No card required · From $9/month
An alert has three parts.
- A name
- What the pop-up and the conversation call it, such as Pricing.
- The page
- Part of the address to look for:
/pricingmatches /pricing and /pricing/teams. Pick from the pages your visitors have opened, or type one. - A message, if you want one
- Up to 2,000 characters, with
{{ name }},{{ site }}and{{ path }}. Leave it empty to only be told.
With a message.
- It goes out from the server the moment the visitor opens a matching page, so nobody needs to be online
- Once per visitor and alert, however often they come back to the page
- It's signed with your chat's name, and their chat bubble opens on it, as it does for your replies
- In the Inbox it's marked as sent by the alert, and the conversation shows it was started by an alert
- Their answer lands in the Inbox like any other message
Told while you're there.
While the website's dashboard is open, every alert that's on also pops up when a visitor opens a matching page: who it is, the page, their city, country and device, and a button to start or open the conversation. It stays for 30 seconds.
Set it up.
Open Alerts
The bell button above the Inbox.
Add an alert
Click New alert, name it, enter the page and, if you like, the message.
Switch it on or off
Each alert has its own switch, so you can pause one without deleting it.
How it works, in detail.
The docs page “Chat with your website visitors” goes through it step by step.
Limits worth knowing
- Up to 50 alerts per website
- An alert matches every address that contains what you entered; there's no exact-page option in the dashboard
- The pop-up needs the website's dashboard open in a tab; the message doesn't
- Nothing is sent while live chat is off or the website is in attack mode, and alert messages aren't emailed to visitors who left
Questions, answered.
What is a page alert?
Will a visitor get the message every time they open the page?
Do I have to be online for the message to go out?
Which placeholders can the message use?
{{ name }} (the visitor's name, or "there"), {{ site }} (your chat's name) and {{ path }} (the page they opened).Is the message written for me?
More features
- Live chatTalk to visitors with their source, pages and journey beside the chat.Open
- One inboxEvery website's conversations in one place, with open, unread, resolved and starred views.Open
- Who is askingThe visitor's source, location, device and pages, beside the conversation.Open
- Quick repliesSaved answers on a /shortcut, dropped in as you type.Open
- Replies by emailA visitor who has left gets your answer by email, with a link back.Open
- Replies, reactions and filesQuote a message, react with an emoji, and send files with link previews.Open
- Notes, bookmarks and assignmentPrivate notes, bookmarks with tags, and an owner for each conversation.Open
- Blocking and searchBlock a visitor, search every conversation, and keep the widget off chosen pages.Open
- Alert soundsA sound for a new message, a goal or a sale while the dashboard is open.Open
See it on your own website.
Every feature is on every plan, with a free trial and no card.
14-day free trial · No card requiredPricingHow it worksAll features